Just to be aware…

In the event of the below, you will not be covered:

Repairs reported within 1 month of the agreement commence date will not be covered and will be charged / quoted under normal rates.
User error or manual malfunction, including resetting of controls or replacing batteries
Any adaptations, alterations or modification to standard manufacture supply. Must be in original standard setting
Non domestic dwellings whereby the premises is not used for living accommodation. Separate cover options are available for commercial premises and businesses
No supply caused by insufficient fund on prepayment meters
Misleading or false information provided
If the agreement is cancelled within 12 months or if your home is not redeemed in a fully functional state the initial service is chargeable and the agreement may be cancelled
Faults and repairs caused by accidental or deliberate damage, neglect or misuse including pets and children
Existing faults or those apparent at the commence of the agreement
Repair / Replacement of parts that third party contractors have repaired/installed after the agreement is start. This included tampering or adjusted by any person other than a qualified Makesure engineer
Boilers or Appliances not on our approved list
Permanent repair or replacements advised by Makesure or its approved contractors, which are not carried out, resulting in further repairs required
Required parts which are obsolete, alternative replacements will be quoted.
Faults/Repairs caused by natural disasters or occurrences such as but not limited to weather, storms, floods etc.
House fire damage
Unfit or unsafe working conditions in your home
Pest / rodent damage
Burglary damage or intervention
No access and aborted appointments may be chargeable or taken into account at renewal stage
Abusive behaviour of any nature will not be tolerated
Beyond economic repair; discounted options for replacement will be provided
Decorative or remedial works such as boxing and painting required caused by the fault, repair, or trace

Specific Cover exclusions by area:

Boiler

Scale & debris: damage caused by limescale, sludge or debris in the system, unless a Powerflush has been carried out by us within the last 5 years. A working system filter must be fitted and in operation to protect boiler components.
System maintenance: topping up system pressure (e.g. after bleeding radiators) and replacing system inhibitor fluid, unless the inhibitor was removed by us during works.
Boiler eligibility: we will not replace the boiler if it is over 7 years old or lacks an up-to-date, regular service history. Or under 10 years if installed by a Makesure contractor with annual service history.
Central heating components: any parts, controls or components belonging to the wider central heating system rather than the boiler itself.
Specific components: underfloor heating, smart thermostats/programmers, designer or curved radiators, room-sealed flues over 1 metre long, open/balanced flues and their terminals, and high-temperature condensate pumps.
Pipework: the gas supply pipework running from the meter to the appliance, and any condensate pipework that is hidden, inaccessible, incorrectly insulated, or not installed to current regulations.
Remedial works: the cost to re-inspect or repair any failures listed on your Gas Safety Certificate or Annual Service.
Non-standard heating: showers, sanitary plumbing, hot tubs, swimming pools, solar thermal systems, air/ground source heat pumps, and any related drain-back systems.

Central Heating

Scale & debris: damage caused by limescale, sludge or debris in the system, unless a Powerflush has been carried out by us within the last 5 years. Topping up or replacing inhibitor fluid is also excluded unless removed by us during works.
Boiler components: any parts, controls or components belonging strictly to the boiler itself.
System types & controls: underfloor heating systems, smart programmers/thermostats, renewables, ground, air source heat pumps, and solar thermal systems.
Radiators: designer or curved radiators, and electrical radiator elements.
Sanitary & luxury: showers, shower pumps, sanitaryware, and any pipework feeding luxury systems such as hot tubs or swimming pools.
Certain cylinders: specialised tanks such as but not limited to Elson tanks and standard feed and expansion tanks in the loft areas. See the approval list document for more details.

Plumbing

Leaks & scale: limescale or corrosion damage, and the tracing/detection of “micro-leaks” (leaks with no visible marks or water damage to pinpoint the source).
Heating cross-over: any parts relating to the boiler or central heating, underfloor heating, and smart thermostats.
Fixtures & fittings: designer, boiling or filtered-water taps, plus grouting, silicone sealant and rubber seals.
Appliances & luxury: showers, shower pumps, spa baths, sanitaryware, white goods, water softeners, waste disposal units, hot tubs and swimming pools.
Outbuildings & exterior: water meters, mains boosters, leak-detection devices, gutters and downpipes, outbuilding plumbing on a separate supply, pipework to detached outbuildings, and fountains, ponds, sprinklers, freestanding garden taps and their feed pipes.
Regulations & freezing: frozen pipes needing defrosting, pipework not insulated or installed to regulations (e.g. not buried to the required 750mm depth), and any water supply that doesn’t serve your home.
Main drainage: shared drains, soakaways, manholes, septic tanks/cesspits, macerators, drain descaling, high-pressure jetting or industrial machinery, and excavation directly beneath the property where there is a risk to foundations.

Drainage

Non-emergencies & misuse: blockages that don’t cause an immediate emergency, or that are caused by flushing wet wipes, sanitary items, grease, nappies or cooking oil.
Boundary limits: shared drains, lines managed by the water utility company, or any pipework outside your property boundary.
External drainage: gutters, downpipes, soakaways, gullies, storm drains, manholes and inspection chambers (including covers).
Specialist systems: septic tanks, cesspits, treatment plants, drainage pumps, macerators (e.g. Saniflo systems) and their outflows.
Heavy machinery & limits: excavation that risks the property’s foundations, and industrial machinery use. High-pressure jetting is covered for up to 2 hours; any further jetting time is excluded.
Civils & structural: damage caused by tree roots, subsidence, landslips, or heavy vehicle traffic.
Maintenance: routine drain cleaning/descaling, frozen drainage pipes, and minor sink/bath/toilet blockages that fall under general plumbing rather than an emergency drainage failure.
Luxury outflows: drainage systems for hot tubs, swimming pools, ponds or garden water features.

Electrics

Obsolete parts no longer in production (e.g. certain MCBs, main switches, RCBOs) — we’ll make the installation safe and provide a quote for a suitable alternative rather than a like-for-like replacement.
Faults caused by loose connections are also excluded.
Replacement of your fuse box if we can’t source suitable parts to repair it.
Standalone electrical appliances (white goods, cookers, ovens, extractor hoods, washing machines, fridges, microwaves), and cooker hoods or extractor fans over 15cm diameter.
MVHR and MEV mechanical ventilation units (common in flats and apartments)
Burglar/intruder alarms and CCTV systems; out-of-date smoke, fire or heat detectors past their typical lifespan; and detector faults caused by dust or solvent damage during redecorating or renovation where the unit hasn’t been adequately protected.
Smart hubs, automated lighting systems, and software/Wi-Fi connectivity issues; standard consumer items such as light bulbs, fuses, transformers and LED drivers.
Underfloor heating, electric shower units, digital/mixer showers, separate water or shower pumps, storage heaters, panel heaters, boiler controls, timers, programmers and immersion heaters (these fall under heating/boiler cover).
Intercoms, telephone wiring, routers, data cables, satellite dishes and TV aerials.
Solar panels and their inverters, wind turbines, heat pumps, and electric vehicle chargers.
Full or partial property rewiring, and routine electrical safety inspections (EICR).
Power cables between your home and any detached outbuilding, and electrics in outbuildings supplied by a separate meter; wiring or elements for hot tubs, swimming pools, saunas, electric gates, and standalone garden/driveway lighting.
Faults up to the electricity meter (your Network Operator’s responsibility), the supply cable up to the fuse box or mains isolation switch, and power loss caused by a regional blackout or National Grid issue.
Rubber or lead-covered cables, and faults from amateur DIY, substandard installation, or wiring knowingly installed against building regulations. Where non-compliant electrics are found to be dangerous, we’ll make them safe within the standard call-out, but charges may apply to repair or renew.